• • If you end the contract for the purchase of goods from us any reason after product(s) have been dispatched to you or you have received them or if you wish to make a claim under our voluntary manufacturers warranty , you must return the product(s) to us. You must obtain a reference number directly from the Product Support Center. This can be requested by phone, fax, or e-mail:

Tel: 03 8820 5729

E-mail: [email protected]

• You must post the product(s) back to us or the in-country support provider that we provide you with details of when you contact us.
• All returns must be sent back to Nextbase, 37 College Street, Hamilton QLD 4007

• How we will refund you.

• If you are entitled to a refund under our online terms and conditions of sale or if we elect to provide you with a refund under our voluntary manufacturers warranty we will refund you the price you paid for the product to your original payment method and, where payment was made by card, to your original payment card.

• When your refund will be made.

• • Your refund will be made within 30 days from the day on which we receive the product back from you and approve the return.

• How to contact us

• • You can contact us by telephone on 03 8820 5729 or by writing to us at [email protected]
  • If you would like technical support or assistance, please contract our Product Support Centre
    • The Product Support Centre helpline number is 03 8820 5729
    • The Helpline is available to retailers, distributors and customers alike.
    • Hours of operation are 9am to 5pm (as appropriate), seven days a week.
  • Call charges will apply for calling us. The charges will depend on your location and on your network provider. Please contact your network provider for further details.